I was looking for a bike and had no idea what I wanted. Mike took the time to educate me and fit me for the perfect Bike. I am extremely pleased and just bought my 2nd bike. I would highly recommend to anyone looking for a bike to work with Mike 1st!!
Mike was extremely helpful with the bike selection process, allowing me 2+ hours to go through as many bikes as I was curious about. Settled on a Specialized SL5, and tire went flat in first week. Mike got me an extra tube, and went through the trouble of helping me with fixing the flat, even though I had already purchased the bike. Truly couldnāt recommend him enough - knowledgeable, helpful, super friendly.
Iāve purchased two bikes from Mike - a Specialized SL6 last year for myself and a Cannondale Synapse this year for my girlfriend. Both times were a 10/10 experience. Mike is knowledgeable, straightforward, and clearly cares about getting you on the right bike rather than just making a sale. The process was smooth, communication was great, and he made sure everything was dialed in perfectly. Couldnāt recommend him more highly.
Working with Mike was a great experience! He considered my needs, brought some options for me to try, answered all of my questions, and made sure the bike was the right fit. I ended up getting a sweet deal on a barely used Cannondale Synapse. Highly recommend!
"You never know what's under the hood," said my coach when I told him about wanting to buy a used bike. After checking dozens of websites, he finally said, "I like this one", pointing to BMC, from the Brooklyn Carbon Bike. "It seems like the guy who runs it knows what he does," he added, pointing to the website's clear structure and peculiar details related to each bike on sale.
When I reached Mike, he said, "I can pick you up at the airport". The guy is so responsive because he wants to sell his product. Later, I realised how wrong I was with my assumption.
First, he was very flexible. Despite my rescheduling our first meeting twice, he always replied sensibly and with compassion (I flew to the US from another part of the world). Second, which stood out even more profoundly to me, he thoroughly responded to all my questions, spending almost 1 hour explaining every detail one should be mindful of when purchasing a bike (the sign of a seasoned cycling enthusiast).
Lastly, be very cautious - you are about to obtain a good friend. Here are at least two reasons why: 1. Mike has never rejected any of my requests (whether it's a bike-related (bike fit, shop) or other suggestions (in my case, advice regarding obtaining a mortgage) and always gave a valuable response; 2. The service was truly personalized, as Mike helped me not only be prepared for my first Half Ironman but also helped me pack the bike for my flight back (taking into consideration allowable suitcase requirements).
Mike, thank you. See you next time I'm in the US, brother.
