My recent customer experience with MIke was exceptional.
Communications were fast and informative. MIke provided useful insight regarding two bikes to test drive at Marine Park. I found him to be both personable and professional. I chose a bike the following day, after which he offered to deliver the bike at my home address, including a set of pedals. I can highly recommend anyone interested in quality pre-owned road bikes to consider BROOKLYN CARBON BIKES! Doing business with people such as Mike demonstrates a standard of excellence that exceeded my expectations. Also, knowing that I can reach out to him for any advice is an added value.
Thank you Mike!
Mike was amazing from start to finish. He's incredibly knowledgeable about bikes and took the time to explain every detail without making me feel rushed. His expertise really show in both his work and customer service. The bike is exceptionally built. I couldn't be happier with the experience and highly recommend Mike to anyone looking for a high-quality bike.
Mike made the whole bike-buying process a genuine pleasure. He spent over an hour walking me through everything, from the technical details to what actually mattered for my riding needs, and never made me feel rushed. He let me test ride more than 10 bikes so I could really figure out what fit, something I couldn't have gotten anywhere else.
Beyond the buying process, Mike was extremely responsive to texts throughout, which made the whole experience feel easy and low-pressure. His return policy is very fair, which gave me a lot of confidence in the purchase. He even threw in complimentary pedals and took the time to connect me with local repair shops for ongoing maintenance.
Knowledgeable, kind, and genuinely available whenever I needed him; I couldn't recommend Brooklyn Carbon Bike Co. more highly. Thanks, Mike!
After spending far too long scrolling through used listings, I couldn't be happier to have found Mike's shop. I was nervous about going the pre-owned route for my first foray into carbon, but Mike made everything as easy as possible. I walked away from our meeting not only with an amazing bike at a fair price but—especially important as a relative novice—total confidence in the investment. A couple months later, I've already racked up over 1,000 miles on my Topstone, including an unforgettable tour through with friends through Northern Europe. Looking forward to wherever else this thing takes me. Highly recommend! Thanks, Mike!
I'd been on the used bike market for years, and between everyone's reviews and my own experience with Mike, I finally found the right bike for me. He's super nice and knowledgeable, and went above and beyond to help me test out options and land on the right model. Mike really goes above and beyond for his customers!